Losses and project delays are terms that the professional world is not stranger to. While these occasions may arise due
to technical glitch or negligence on part of employees, often times they happen due to miscommunication. Effective communication, as we have already discussed in our earlier posts, is of paramount importance in the business world. Especially in today’s global economy where transactions across borders are taking place, a common language for interaction is required. But even with a common language one can get lost while navigating through the global economy world.
It’s essential to understand your international clients. Their customs and culture will vary from yours, they might not be aware of your public holidays and their working hours might be different from yours. It would be helpful to find out your clients’ working schedule and make your schedule known to them as well, so that together you can workout something. Also, they might not be acquainted with your jargon, so make sure to make everything clear from before hand to let the communication proceed uninhibitedly. When dealing with international clients, it is better not to use slang, for they might take it in an unintended sense and get offended. Formality is a safer path.
Fortunately for us, today’s technological advancements have made unhindered undistorted communication possible. Video conferencing is a common practice today by which not only international colleagues but national ones too prefer to communicate. Foremost example of such technology is Skype that we are all familiar with.
Thus to summarize, for effective global communication, understanding the international clientele is very important as their culture and customs are different from ours. In business, simple and concise language is always a wiser choice than obscure statements that create unnecessary ambiguity.